Terms of Service

1. The agreement

Kairo Post is operated by Janzay LLC, a Wyoming limited liability company, 30 N Gould St, Ste R, Sheridan, WY 82801, USA. These Terms of Service (“Terms”) are an agreement between you and Janzay LLC (“Kairo Post”, “we”, “us”). They apply to our website, app, API and related services (together, the “Service”). By creating an account, starting a trial or using the Service, you accept these Terms, our Acceptable Use Policy and our Privacy Policy. If you use the Service for an organization, you confirm you are authorized to accept these Terms for it, and “you” includes that organization.

2. Eligibility and accounts

• You must be at least 18 and able to form a binding contract, and not barred from using the Service by law or by sanctions.
• Give us accurate information and keep it up to date. Keep your password and two step sign in codes secure, and tell us promptly at support@kairopost.com if you suspect unauthorized access.
• You are responsible for everything done in your workspaces, including by teammates you invite and automations you authorize. Workspace owners control membership and roles.

3. Connected X accounts

You may only connect X accounts you own or are authorized to manage. Kairo Post acts through the official X API, within the permissions granted on x.com. You remain bound by X's Terms of Service, Rules and policies, including its rules on automation and authenticity. X may change, limit or withdraw API access or pricing at any time; some features depend on that access and may change or become unavailable as a result. Features that need X's approval stay off until X grants it. We are not responsible for actions X takes against accounts, although we design the Service to help you stay within X's rules.

DM Concierge. If you turn on the DM Concierge, Kairo Post receives the X Chat messages other people send to your connected account. Messages are unlocked on your device with your X Chat PIN; never share that PIN with anyone. AI drafts are suggestions written from the reply guide you provide, so you are responsible for what your guide tells the AI. Every reply is sent only when someone on your team clicks Send, and only to a person who wrote to you first. You must not use the DM Concierge to send unsolicited, bulk or automated messages, and you are responsible for the replies you send and for following X's rules on direct messages.

4. Automation and approvals

Automations only perform the actions you authorize, within the limits you set. By default, drafts require human review before publishing. If you authorize publishing without review, you accept responsibility for content published within that authorization. You can pause or revoke any automation at any time, and a pause stops new work from starting.

5. Your content

You keep all rights to the content you create, upload or publish through the Service (“Your Content”). You give us a worldwide, non exclusive, royalty free licence to host, copy, process, transmit and display Your Content only as needed to provide, secure and support the Service, including sending selected material to AI providers when you request it. This licence ends when Your Content is deleted from the Service, except for copies we must keep by law or that remain in backups until they expire.

You confirm you have the rights needed for Your Content and for the research sources, writing examples, knowledge documents and media you add, and that publishing them will not break the law or anyone else's rights.

6. AI features and output

AI drafts and designs (“Output”) are generated by third party models and may be inaccurate, incomplete, offensive or similar to material created for others. Review Output before publishing; you are responsible for what you publish. As between you and us, you own the Output generated for you, to the extent the law allows. Where the law or X's rules require it, disclose AI generated media, sponsorships and paid partnerships; Kairo Post provides disclosure settings to help. You must not use Output in ways that break the terms of the model provider, which we will make available on request. Kairo Post is an independent product and is not affiliated with or endorsed by the providers of the AI models it uses.

No sexual or explicit content. You must not use the AI features to create, request or publish sexually explicit, pornographic or sexually suggestive content, nudity, or content that sexualizes anyone, real or fictional. You must not use them to create face swaps, deepfakes or other manipulated images of real people. Design requests may be automatically screened by a content moderation service before they run, and requests that break these rules are refused.

7. Acceptable use

Your use of the Service must follow our Acceptable Use Policy. In short: publish genuine content from accounts you control, don't create sexual or explicit content, and don't manufacture engagement, evade platform limits, mislead people or attack the Service.

8. Plans, trials and renewal

• Plans. Each plan includes access to certain features, limits (such as X accounts, autopilots, seats and storage) and a monthly credit allowance, as shown on our pricing page at the time you subscribe.
• Paid trial. A trial costs the amount shown at sign up and lasts the stated number of days, with reduced limits. When the trial ends, the plan you chose starts automatically and you are charged its price, unless you cancel before the trial ends. We email you before the first full charge. One trial is allowed per person, workspace and X account.
• Automatic renewal. Plans renew automatically at the end of each monthly or yearly period, at the then current price, until you cancel. You authorize us and our payment provider to charge your payment method for each renewal.
• Changing plans. You can change plans from the billing page. Limits follow the new plan; how the price change is applied is shown before you confirm.

9. Credits

• Credits pay for actions with a real cost, such as publishing to X, reading metrics, AI generation and research. Our current rates are published on the credits page. There is no free AI allowance.
• Actions on X and web searches show their credit price before they run.
• AI work is charged at what the AI actually used. Some AI features, such as writing drafts, show an estimate and the most they can cost before they run, and never charge more than that. Others can't be priced in advance because the cost depends on the work, so they are charged their real cost after they run: this includes Design Studio designs and edits, and the planning steps of the AI agent. The AI agent never spends more than the limit per message you set; when a message reaches its limit, it stops and asks before continuing.
• Credits are held when work starts and charged only when it completes. You are not charged for AI output that fails, is cut off, is refused or is withheld by our quality checks, and holds for work that fails or is cancelled are released.
• With the DM Concierge on, each message X delivers to your account is charged at the published rate, including messages marked as spam, up to the monthly cap you set. When the cap is reached or your balance runs low, the DM Concierge pauses and stops delivery, so nothing more is charged until you resume it. AI drafts are charged at their real cost, which is often a fraction of a credit; before drafting you see an estimate and the most it can cost.
• Plan credits refresh each billing period and do not roll over. Credit packs are available to active subscribers, are used after plan credits, pause while no plan is active and expire after the period stated at purchase.
• Credits are not money. They have no cash value, cannot be transferred, sold or exchanged, and are not refundable except as stated in section 11 or required by law.
• If a payment is reversed, disputed or charged back, we may deduct the related credits and pause paid work until it is resolved.
• If we grant credits in error, or credits are obtained through fraud or abuse, we may remove them.

10. Payment, taxes and price changes

Payments are processed by our payment provider, which is named at checkout and, where stated there, acts as merchant of record. The payment provider's terms apply to the payment itself. Prices are shown in US dollars unless stated otherwise and may exclude taxes, which are added where required. We grant plans and credits only after the payment provider confirms payment.

We may change plan prices and credit rates. We will give you at least 30 days' notice before a price increase applies to your subscription, and it takes effect from your next renewal, so you can cancel before then. A quote you have already accepted for an action is honoured, or the action waits for you to accept the new price.

11. Cancelling and refunds

• Cancelling. You can cancel at any time in one click from the billing page in the app, or by emailing support@kairopost.com. Cancelling stops the next renewal; your plan stays active until the end of the period you have paid for.
• Subscription payments. If you are unhappy with a subscription payment, contact us within 14 days of the charge and we will review a refund request in good faith, taking into account how much of the period and its credits you have used.
• Trial fees and credit packs are non refundable once purchased, except where the law requires otherwise or the Service failed to provide what you paid for.
• Consumers in the UK, EU and similar jurisdictions. You may have a statutory right to withdraw from a purchase within 14 days. By starting to use the Service or spending credits during that period, you ask us to begin providing it immediately and acknowledge that you may lose the right to withdraw for the part already provided. Your statutory rights are not affected by these Terms.

12. Third party services

The Service works with services we don't control, including X, our payment provider, AI model providers and search providers. Your use of them is governed by their terms, and we are not responsible for their availability, content or actions. If a third party changes or withdraws its service, we may need to change or remove a feature that depends on it.

13. Our property and feedback

The Service, including its software, design, templates and brand, belongs to Kairo Post and its licensors and is protected by law. We give you a limited, non exclusive, non transferable right to use the Service under these Terms. You must not copy, resell, reverse engineer (except where the law allows), or build a competing product from the Service. If you send us feedback, we may use it freely without obligation to you.

14. Availability and changes

We work hard to keep the Service available and reliable, but we don't guarantee uninterrupted or error free operation. We may improve, change or remove features. If a change materially reduces a paid feature you rely on, we will give reasonable notice and, if you cancel because of it, refund the unused part of any prepaid period.

15. Suspension and termination

You can close your account at any time from settings. We may suspend or end your access if you materially breach these Terms or the Acceptable Use Policy, fail to pay, create risk or legal exposure for us, other customers or X, or if the law requires it. Where reasonable we will warn you first and give you a chance to fix the problem. After termination you can export your content for at least 30 days unless the law or the reason for termination prevents it; after that it is deleted as described in our Privacy Policy. Sections that by their nature should survive (such as credits having no cash value, disclaimers, limitation of liability and disputes) survive termination.

16. Disclaimers

To the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non infringement. We don't promise any particular reach, engagement or growth on X. Nothing in these Terms excludes warranties or rights that cannot be excluded under the law that applies to you.

17. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, and our total liability arising out of or relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. These limits don't apply to liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud. If you are a consumer in the UK or EU, we are responsible for loss you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

18. Indemnity

If you use the Service for business purposes, you will defend and indemnify Kairo Post against third party claims arising from Your Content or your breach of these Terms or the law, and pay resulting costs and damages, provided we tell you promptly about the claim and let you control its defence.

19. Disputes and governing law

Please contact us first at support@kairopost.com; most concerns can be resolved quickly and informally. If we can't resolve a dispute within 30 days, it will be decided by the courts of the State of Wyoming, USA, under the laws of the State of Wyoming, excluding conflict of law rules. If you are a consumer, you may also bring a claim in the courts where you live, and you keep the protection of the mandatory consumer laws of your country of residence.

20. General

• Changes to these Terms. We may update these Terms. For material changes we will notify workspace owners at least 30 days in advance by email or in the app. If you keep using the Service after changes take effect, the new Terms apply; if you don't agree, you can cancel before then.
• Notices. We send notices to the email address on your account. You can send notices to support@kairopost.com, or by post to Janzay LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA.
• Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets, with notice to you.
• Entire agreement. These Terms and the policies they refer to are the entire agreement between us about the Service. If a provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver.
• Force majeure. Neither party is responsible for delays caused by events beyond its reasonable control, including outages or changes at X or other providers.
• Export and sanctions. You must comply with export control and sanctions laws that apply to your use of the Service.